Frequently Asked Questions

Our plumbing and gas fitting business caters to the needs of customers in North Brisbane and Moreton Bay, providing a wide range of services, such as:

• General plumbing repairs and maintenance
• Hot water system installations and repairs
• Gas fitting services and appliance installations
• Blocked drain solutions and sewer repair
• Leak detection and pipe repair
• Bathroom and kitchen renovations
• Emergency plumbing services
• Commercial plumbing services
• Backflow prevention and testing
• Roof plumbing and gutter repairs
• LPG and natural gas installations
• Gas safety inspections and compliance certificates

Yes, we provide 24/7 emergency plumbing services throughout North Brisbane and Moreton Bay regions. We understand that plumbing and gas emergencies can occur at any time and require immediate attention. Our experienced team of plumbers and gas fitters are always on standby to assist you with any emergency situations that may arise.

We service a wide range of areas within North Brisbane and Moreton Bay, including the following suburbs:

• Albany Creek
• Aspley
• Bald Hills
• Banyo
• Boondall
• Bracken Ridge
• Brendale
• Bridgeman Downs
• Brighton
• Caboolture
• Carseldine
• Chermside
• Clontarf
• Deception Bay
• Eatons Hill
• Everton Park
• Ferny Hills
• Kallangur
• Lawnton
• Mango Hill
• Margate
• Morayfield
• Murrumba Downs
• Narangba
• Newport
• North Lakes
• Petrie
• Redcliffe
• Rothwell
• Sandgate
• Scarborough
• Strathpine
• Taigum
• Warner
• Woody Point
• Zillmere

If you’re unsure whether we service your area, please feel free to contact us, and we’ll be happy to assist you.

Yes, all of our plumbers and gas fitters are fully licensed and insured to ensure the highest quality of work and safety for our customers. We are also members of relevant industry associations, adhering to the latest regulations and standards.

Yes, we offer free, no-obligation quotes for our plumbing and gas fitting services. Simply give us a call or fill out the online contact form on our website with the details of your project or issue, and we’ll get back to you as soon as possible to discuss your requirements and provide a quote.

You can schedule a service or request a quote by calling our office during business hours or by submitting a request through our website’s contact form. Our friendly staff will be happy to assist you and arrange a suitable appointment for your plumbing or gas fitting needs.

Yes, our skilled technicians are experienced in installing, repairing, and servicing various brands of hot water systems, including electric, gas, solar, and heat pump systems. We also offer expert advice on choosing the right hot water system for your home or business.

In the event of a gas leak, follow these steps immediately:

1. Turn off the gas supply at the meter or cylinder.
2. Extinguish all open flames and avoid using any electrical appliances or switches.
3. Open windows and doors to ventilate the area.
4. Evacuate everyone from the premises.
5. Call our emergency gas fitter service for immediate assistance.

Do not attempt to fix a gas leak yourself, as this can be extremely dangerous.

To prevent blocked drains, follow these tips:

• Avoid disposing of grease, oil, and food scraps down your sink.
• Use drain strainers to catch hair and debris in bathroom drains.
• Do not flush items such as wipes, sanitary products, or diapers down the toilet.
• Regularly clean drain covers and outdoor drains to prevent debris build-up.
• Schedule periodic professional drain cleaning to keep your pipes clear and free-flowing.

Yes, we can assist with bathroom and kitchen renovations by providing expert advice and services for all your plumbing and gas fitting needs. Our team can help you plan and design the plumbing and gas layout, install new fixtures and appliances, and ensure everything is up to code and working efficiently.

Common signs of a water leak include:

• Unexplained increases in your water bill
• Damp patches, mould, or mildew on walls, floors, or ceilings
• Unusual wet spots in your garden or lawn
• Lower water pressure than usual
• A continuously running water meter even when no water is being used

If you suspect a water leak, contact our team to conduct a professional leak detection service.

It’s recommended to have your gas appliances serviced annually to ensure they are working efficiently and safely. Regular servicing can help identify potential issues before they become major problems, extend the life of your appliances, and ensure they are operating at peak efficiency.

Yes, our experienced plumbers can repair or replace burst pipes quickly and efficiently, minimising water damage and restoring your plumbing system to optimal function. In the event of a burst pipe, it’s essential to shut off the main water supply and contact our team immediately for assistance.

Backflow prevention is a process that ensures contaminated water doesn’t flow back into the main water supply. A backflow prevention device is installed on your plumbing system to stop this from happening. Regular backflow testing and maintenance are crucial for maintaining the safety and quality of your water supply, as well as complying with local regulations.

It’s recommended to clean your gutters and downpipes at least twice a year, typically in the spring and autumn seasons. However, this may vary depending on the surrounding environment, such as the presence of trees that shed leaves or other debris. Regular cleaning helps prevent blockages, water damage, and potential pest infestations.

Yes, our qualified gas fitters can assist with gas conversions for various appliances, such as converting from LPG to natural gas or vice versa. We can also help you determine the most cost-effective and efficient gas solution for your home or business.

Signs that it might be time to replace your hot water system include:

• Age: Most hot water systems have a lifespan of around 8-12 years. If your system is approaching or has exceeded this age, it may be time to consider a replacement.
• Frequent repairs: If your hot water system requires frequent repairs, it may be more cost-effective to replace it.
• Rust or corrosion: Visible rust or corrosion on the tank or its components may indicate that your system is deteriorating and needs replacement.
• Inconsistent or insufficient hot water: If your system struggles to provide consistent hot water or doesn’t produce enough hot water to meet your needs, a replacement may be necessary.

Yes, our experienced team can help you choose the right hot water system based on your specific needs, preferences, and budget. We consider factors such as your household or business size, hot water usage patterns, energy efficiency requirements, and available space to recommend the most suitable hot water system for you.

Yes, we offer plumbing and gas fitting services for strata properties, working closely with property managers, owners, and tenants to provide efficient and reliable solutions. Our services for strata properties include general plumbing maintenance, gas fitting, hot water system servicing, leak detection, and more.

To maintain your plumbing system, follow these tips:

• Schedule regular plumbing inspections to identify and address any issues before they become major problems.
• Fix leaks and other plumbing issues promptly.
• Use drain screens to prevent debris from entering your pipes.
• Avoid pouring grease, oil, and food scraps down your drains.
• Have your gas appliances serviced annually by a licensed gas fitter.
• Insulate your pipes in colder months to prevent freezing and potential burst pipes.

To save water and reduce your water bill, follow these tips:

• Fix any leaks promptly, as even small leaks can waste large amounts of water over time.
• Install water-saving fixtures, such as low-flow showerheads and dual-flush toilets.
• Use a rainwater tank to collect and store rainwater for use in your garden or for flushing toilets.
• Only run your dishwasher and washing machine with full loads.
• Install aerators on your taps to reduce water flow without compromising water pressure.
• Be mindful of your water usage and encourage everyone in your household to do the same.

We accept various payment methods, including cash, credit cards (Visa, Mastercard, American Express), and bank transfers. If you have any questions about payment options, please feel free to contact our office for more information.

Yes, we provide a comprehensive range of commercial plumbing services for businesses and commercial properties in North Brisbane and Moreton Bay. Our services include new construction plumbing, plumbing maintenance and repairs, gas fitting, backflow prevention, and more. Our team of professional plumbers and gas fitters are equipped to handle any commercial project, large or small.

We offer a workmanship guarantee on all our plumbing and gas fitting services, ensuring that you are completely satisfied with the quality of our work. We also honour manufacturer warranties on parts and appliances, subject to their terms and conditions. Our commitment to customer satisfaction means we will work with you to resolve any issues or concerns that may arise.

If you have any additional questions or need assistance with your plumbing and gas fitting needs in North Brisbane and Moreton Bay, please don’t hesitate to contact us.